TERMS & CONDITIONS

Meal Prep Terms and Conditions

 

General

 

  • Renewal payments must be made between 1 week and 3 days before your last collection/delivery. 

 

  • You are committed to 4 consecutive weeks, the plan is non-refundable or transferable. 

 

  • The meal prep coordinator will contact clients from as early as 1-week prior to meal prep expiry. A review of meal prep options and selections will take place 1 week before client’s meal prep plan ends.  Menu and plan prices may change and vary, at our discretion, at any time. 

 

  • Clients must disclose any dietary requirements and/or allergies to meal prep coordinator upon sign up to meal prep and/or during every review.

 

  • Once client’s meal prep plan has started, the 4-week cycle must be completed. Meal plans cannot be paused during this 4-week cycle.

 

  • We may use any photographs of transformation for our use in social media or marketing

 

  • Meal prep cannot be extended for less than one 4 week cycle.

 

  • You are unable to switch plans once your plan cycle has begun.   

 

  •  4 week plans can be paused at request within reason, clients must make cheff aware of these dates on purchase of the plan in advance.

 

  • Any meals you wish to skip due to dislikes or wish to cancel could mean doubling up on one of the existing meals.

 

  • Any changes to Macro plans must be given to the Meal Prep Manager 1 week prior to next collection.

 

  • Meal prep cannot be exchanged for a credit note/gift card and cannot be refunded.

 

  • All meal prep enquiries must be sent to the meal prep manager via email info@cheff.co.uk 

 

  • Allergens – food allergens and intolerances – CHEFF LTD cannot guarantee there will not be traces of the 14 key allergens listed by the Food Standards Agency in any of the meals. CHEFF cannot ensure all allergen requests can be met.

 

  • CHEFF LTD reserves the right to contact customer client base either via email or text message in relation to renewals or promotional offers applicable.

 

  • All content included on this interactive service, such as text, graphics, button icons, images and software, is our property and is protected by UK and European copyright laws.

 

  • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.

 

 

 

 

 

Delivery Option

 

 

  • CHEFF will provide clients with fresh meals over two deliveries per week for a minimum of a 4 week cycle, from your start date. The plan operates for 4 consecutive weeks from your start date.

 

  • CHEFF uses an external courier service DPD to fulfil our delivery requirements. As our products are perishable, it is vital that someone is available for delivery. If the consumer is not available at the time of delivery, please ensure that either someone is available to receive the goods or please specify a safe place to leave them.

  • If on delivery you find that any products are damaged or are in an unacceptable condition then you must inform us as soon as possible and give us the opportunity to inspect the Product. If, at our discretion, we find that the Product delivered is not up to standard, we will refund the cost of such unsatisfactory Product to you. We will not be responsible for any Product which is damaged or faulty through your failure to store correctly.

  • Deliveries will be made every Sunday/monday & Thursday.

  • CHEFF are not liable for losses of goods once delivered.

  • It is your responsibility to ensure food is stored, handled and reheated correctly according to food safety regulations. CHEFF will not hold responsibility for after it has been delivered. 

 

  • We take every precaution to ensure our meals are delivered as practically as possible, however if at any point you are not satisfied with the quality of your goods, please contact us at info@cheff.co.uk and we’ll reply within 24 hours.

 

  • All meals should be consumed within 72 hours from the appointed day of delivery.

 

Collection Option

 

  • Meal Prep plans will commence on a Monday or Thursday and all collection must be made between 8am and 9pm on the respective day from 92 TRENT BOULEVARD, NG2 5BL

 

  • Late meal prep collections cannot be exchanged or replaced; it is the client’s responsibility to collect meal prep on the designated days. Any uncollected meal prep will be disposed of by CHEFF. 

 

  • All meals must be consumed within 72 hours from the appointed day of collection.

 

  • It is your responsibility to ensure food is stored, handled and reheated correctly according to food safety regulations. CHEFF will not hold responsibility for after it has been collected.

RETURNS POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@cheff.co.uk

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@cheff.co.uk and send your item to: RETURNS, CHEFF LTD, 92 Trent Boulevard, West Bridgford, NG2 5BL United Kingdom.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: RETURNS, CHEFF LTD, 92 Trent Boulevard, West Bridgford, Nottingham NG2 5BL. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. OR – to avoid costs, you can bring your product into store.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.